Frequently Asked Questions
Read answers to some of our common questions below.
If you need to return a product purchased from Eternity for any reason, please reach out to us and we will ensure a prompt resolution is reached.
Once your products are in our hands, they are checked and then promptly delivered by Eternity’s in-house logistics team. We are also happy to get in contact with suppliers to check for updates on your order and to ensure everything is on track.
If you would like to check on your order, please contact the sales representative who helped you with your purchase.
The prices we are able to offer depend on the current rates provided by suppliers, and are sometimes out of our control. We are sure to offer the best possible prices to our customers at all times, however.
If you would like your hardware to be delivered with specific software already preloaded on it, please let us know in advance so we can arrange it as part of the order.
Don’t see what you’re looking for? Ask us a question and we’ll get back to you.
Submit a support request
Need help with an existing purchase? Submit a support request to make use of our top-class after-sales service.
Here to help
Get friendly, professional care, every step of the way.
From the moment you get in touch with us, our team will be on hand to listen to your needs, and work with you to come up with the best solution for your IT requirements.
If necessary, we can arrange on-site visits from our knowledgeable sales and technical staff to get a better idea of how best to help you.
Once your order is finalised, our team will contact suppliers and work on getting your products to us as soon as possible. Our logistics team will then check everything is correct, before hand delivering it to you.
We believe in building lasting relationships with customers. If you need extra support at any point after completing a sale, we will always be here to help.
Frequently Asked Questions
Read answers to some of our common questions below.
If you need to return a product purchased from Eternity for any reason, please reach out to us and we will ensure a prompt resolution is reached.
Once your products are in our hands, they are checked and then promptly delivered by Eternity’s in-house logistics team. We are also happy to get in contact with suppliers to check for updates on your order and to ensure everything is on track.
The prices we are able to offer depend on the current rates provided by suppliers, and are sometimes out of our control. We are sure to offer the best possible prices to our customers at all times, however.
If you would like your hardware to be delivered with specific software already preloaded on it, please let us know in advance so we can arrange it as part of the order.
Don’t see what you’re looking for? Ask us a question and we’ll get back to you.
Request a repair
New and existing customers can request a device repair by providing a few simple details.